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Frequent Ask Questions Here

How can you offer products at such competitive prices?
We don't sell "cheap" products. We test and evaluate every product we carry. Even our lowest price products will perform and sound great for the value. By working with manufacturers that focus on R&D and quality components rather than fancy advertising and gimmicks, we can sell top quality products at very competitive prices. Plus our economic scale and efficient business model allow us to pass our savings onto you, the consumer. We ship thousands of orders a month and we operate on a very simple efficient business model.

Where are you located?
We are located in Southern California (near Harbor Blvd and Imperial Hwy):
775 Columbia St, Brea, CA 92821

What are your office hours?
Our office hours are Monday-Friday 9:00am - 5:30pm Pacific Standard Time.
We are closed on all holidays and weekends.

How long does it take to ship a package?
We ship orders the same day if it's placed before 3pm Pacific time unless otherwise stated in the product description. You will get a tracking number for your order the next business day. Our logistic warehouse is located in Southern California. The ground shipping time table for UPS is posted below. Our orders are primarily shipped through UPS and occasionally through USPS.



How much is shipping?
Shipping costs can be calculated directly by inputting your order and address and selecting confirm. The exact shipping amount and any applicable taxes will appear on the right-hand side of the screen. The order will NOT be placed until you enter your credit card information and confirm the order.

How can I track my order?
Tracking numbers are usually sent to your email account 1 business day after the order is shipped. Simply click on the link provided and it will connect you to the UPS shipment tracking information or you can go to Order Status / Tracking Order page.

Can I pick-up my order?
Yes, if you would like to pick up your order at our Brea location please select 'Will Call' under the shipping options. If the order is placed before before 3 PM the order can be picked up the next day. If you would like to pick it up at a later date, you can specify a pick-up time (within our regular office hours) in the comments section of the order form. At present, the Brea location is the only pick-up location available.

Can I listen to the speakers before I purchase them?
Yes, if you are in the Southern California area and would like to visit our factory store, we can play selected speakers for sample listening. Please refer to our address and office hours above. If you're not able to come to our office, we offer a 30-day money back guarantee on all our products. If you're not happy with the sound you can send them back for a full refund of the product price.

Can I place the order over the phone?
All of our orders are placed on our website. If you are having trouble placing an order on our site or do not have access to the internet, we'd be happy to place the order for you over the phone onto our website during our office hours. Our phone number is (562) 697-2600 or toll free at (888) SPX-4YOU (888-779-4968) However, in order to ensure all the information provided is correct, phone orders must be read back to the customer and can take much longer than placing the order online. If you have any questions about the security of our website please refer below.

How can I be sure your site is secure?
OutdoorSpeakerDepot.com uses the industry standard, security protocol Secure Sockets Layer (SSL) to encode sensitive information such as credit card numbers, that passes between you and OutdoorSpeakerDepot. We employ the latest 128-bit encryption technology in all areas of the site which require you to provide your personal or account information. This means that the credit card information you send is encrypted by your computer, and then decrypted on our side, preventing others from accessing your private information in between. So, when using an SSL capable browser, shopping on OutdoorSpeakerDepot.com's web site is perfectly safe. Also, on a secure pages, such as our order form, the lock icon on the bottom of web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, so you know it's secure. Click here to learn more about Secure Sockets Layer (SSL) www.rsasecurity.com.

We take every precaution to protect our users’ information, both online and off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to your information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers’ information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment by Yahoo. If you have any questions about the security of our web site, please send an e-mail to shopping@outdoorspeakerdepot.com

What is your return policy?
If you are not completely satisfied with your outdoor sound product within 30 days after its delivery, it is returnable for full refund. Please email rma@outdoorspeakerdepot.com for a return authorization number. We will respond to your email within 24 hrs during regular business days. Once receiving the return unit(s), in good condition with all the packaging boxes, we will credit your account. This does not include shipping costs unless it is our service failure. Please ship unit(s) to: 775 Columbia St, Brea, CA 92821
** We are not responsible for goods damaged in return shipping or lost packages so please ensure items are packed securely and insurance is purchased on the item in case it gets lost. Registering the package can also guarantee proof of acceptance.

Do you keep all your items in stock?
Yes, we stock all our items in our newly expanded warehouse and regularly update our inventory.

What payment options do I have?
We accept the following credit cards:


Orders placed by check must be mailed to our office (775 Columbia St, BREA, CA, 92821) with a copy of the full order and all shipping details. The order will not be processed until the check is cleared.

What is the warranty on your products?
All our products have a Limited Manufacturer Warranty unless otherwise stated on the site. Please check the product description for extend warranty from different makers. If any product proves defective in materials or workmanship within one year of purchase, we will arrange for repair or replacement, unless otherwise stated in the product description. This warranty does not include damage to the product resulting from negligence, accident, misuse or light bulb replacement in the lighting units. Please retain your dated sales receipt and call 562-697-2600 for a return authorization number and shipping information. As these are electronic items their lifespan is increased by the amount care in their treatment. They are best covered in severe winter and rain conditions. Sunlight and heat are not a problem.

I'm new at this, can someone help me?
The Tech Resources section is full of useful information to help you set-up your own indoor/outdoor home audio system. For more information or contact us at (562) 697-2600.

I'm a contractor, how can you help me build my business?
Please visit our Contractor Desk for more information or contact us at (562) 697-2600.