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Home / Product Category / SPEAKERS / Outdoor Speakers / Outdoor Rock Speakers / RS850 High Fidelity 8" 2-Way 200W Rock Speaker Single Grey Brown Color

RS850 High Fidelity 8" 2-Way 200W Rock Speaker Single Grey Brown Color

Product code: OSD-RS850

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OSD Price: $149.95
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Features & Specifications

The Outdoor Rock Speaker OSD Audio RS850 is an excellent addition to your garden, poolside area or anywhere else in your landscape. With 200 watts of power that produces clear, rich sound over a 120 to 200-foot distribution area, this all-weather speaker is durable, reliable and designed to blend right in to its surroundings. It comes in canyon brown and granite gray.

How Durable Is This Speaker?
We reassure customers all the time. OSD Audio rock speakers are built for all types of weather. These outdoor speakers utilize weather-resistant components for years of trouble free performance. We also use non-water absorbing materials, which is critical in winter so it won't freeze and crack. The shape is also designed to withstand large amounts of pressure, extreme temperatures and moisture. Remember though, outdoor speakers are an investment, so take care of them. Storing them away from extreme weather conditions will only lengthen the time you will get enjoying outdoor speakers.

What Kind of Speaker Cable Should I Use?
We recommend using our waterproof wire and wire connectors specifically designed for the outdoors. These speaker cables that can withstand extreme weather conditions like rain, snow and high temperatures and incorporate twice the insulation and a formulated white polyethylene jacket that is U/V resistant. If you plan to bury the cable in the ground, we recommend using direct burial cable.

Specifications

Other Product Info

Free ground shipping for a limited time Audiophile sound reference series. Guaranteed to sound better than most rock speakers on the market or your money back. The HF15 is the best sounding and most realistic looking rock speaker on earth! It produces clarity rich sound over a 120-200 foot distribution radius with no distortion and is exceptional for the largest outdoor areas.

Accessories

QUESTIONS & ANSWERS

21 Questions & 22 Answers
Denny
from jabdgb@verizon.net asked:
May 22, 2017
Will a 100 watt sherwood amp handle these speakers?
1 Answers
Hi Denny: Yes the Amp will power these speakers but if it is the typical Sherwood Amplifier/Receiver it will say that if recommends 8 or 16 ohm speakers. Which means this is a chip amplifier that has no headroom, no guts and will not provide enough output to take full advantage of these speakers. And you are limited to a single pair with no ability to expand. You should take a look at our AMP200 where you will get plenty of output plus have the ability of adding a second pair and get even more output/coverage. You you could even look at a smaller pair of rocks and power three pair with the AMP200. TL/4379
Customer Service - Q&A
on May 22, 2017

Don Stewart
from Fairfax VA asked:
June 14, 2017
I have a pair of your rock speakers that have been outside for about 10 years one now has a "deteriorated cone surround" sound. I'd like to replace just that one but all the models have changed. (more than once I believe)the box that the speaker came in is labeled SPGS8##HYPCBG 8" Rock Gray with HYPE in an oval. I did another system for a friend a few years later and bought HF9's I believe that seemed to be the same. Is this RS850 the same as those?
1 Answers
Hi Don: I am not familiar with those model numbers. There is a HF9 speaker from another manufacture with a similar speaker. Both 8" 2 way rock speakers. Our enclosure is a little wider and not as high. The RS 850 is our best selling/Sounding rock speaker in our lineup. Available in Brown or Grey and ours includes free shipping (ours weights 16 lbs vs 18 lbs for HF9.) TL/4425
Customer Service - Q&A
on June 15, 2017

Novy
from Chicago, Illinois asked:
June 4, 2017
Is the grill steel or aluminum?
1 Answers
Hi Novy: I believe the perforated grills are Powder Coated Steel with an additional painted coating simulating the rock finish. But I will try and confirm with our engineering to verify. TL/4401
Customer Service - Q&A
on June 5, 2017

Mike
from San Jose, CA asked:
May 18, 2017
Can additional paint be added to these to further camouflage them? If so, what type?
1 Answers
Hi Mike: You should be able to add additional paint, I would advise bringing it to a paint store and asking an expert on the subject. TL/4372
Customer Service - Q&A
on May 21, 2017

paul
from California asked:
May 2, 2016
How far should these speakers be spaced apart - 10-12 ft? RS850 High Fidelity 8.5" Rock Speaker
1 Answers
Hi Paul: Think of a triangle, we recommend 10 to 12 feet apart especially if you are going to be 10 to 20 feet away from the speakers. If you are farther than 20 feet away you could go to 15 feet apart but no more than that. Even at 10 to 12 feet you should angle the speaker in towards a central point at the tip of the triangle. The key is to have the Tweeter focused on that center point. TL/3856
Customer Service - Q&A
on May 4, 2016

Stacey
from Chicago asked:
March 6, 2016
I am looking to purchase rock speakers as a gift for a friend. But do all of these wireless bluetooth speakers need to be connected an amp? Maybe I am looking at the wrong thing. Can you suggest a good pair or wireless bluetooth speakers please. Thank you.
1 Answers
Hi Stacey: These speakers feature a built in Stereo Power Amplifier and Wireless Bluetooth Receiver that are both contained in the master /sync speaker. Therefore it has a external waterproof power supply with a 25 foot cord that powers both the amp and receiver and needs to be plugged into an AC outlet. The second or satellite speaker has to be connected to the master/sync speaker to provide left and right stereo sound (25 foot cord supplied). It syncs up with any Bluetooth enabled device one device at a time. Bluetooth range: 120 feet to 150 feet with an unobstructed line of sight; 50 feet to 75 feet when obstructed. Your results may vary depending upon your actual surroundings. I hope that answers your question TL/ 3737
Customer Service - Q&A
on March 7, 2016

Bill Hoge
from Jackson, Ms asked:
January 11, 2016
I got 2 of the BTR-800TT. Can they be hooked up together? I would like one on each end of the pool.
1 Answers
Hi Bill: The BTR-800TT will not be able to Sync up together. The Bluetooth enabled device will only sync up to one or the other not both at the same time. Our BTR-800 Bluetooth Stereo pair has two speakers one being the master which includes built in stereo amplifier plus Bluetooth Receiver. And a second speaker that has to be hardwired to the first (master) speaker. They should be 8 to 12 feet a part for proper stereo separation. Please let us know if the BTR800 will work for your application. TL/3658
Customer Service - Q&A
on January 22, 2016

Charles Rothkopf
from San Francisco Bay area asked:
September 12, 2015
I purchased your BTR-800 rock speakers and for some reason it does not appear I am getting power to them. Your guide talks about having the speakers fully charged, How does that come about? Do the speakers have to be plugged in for a period of time? The connection from the power supply to the master speaker is very difficult to engage and I am not sure if it is fully connected, could this be the problem? Could the transformer be malfunctioning and if so how would I check to make sure it is functioning properly. Thanks Chuck R
1 Answers
Hi Charles, The BTR-800 speakers do not need to be charged. It could be that you don't have the plug facing the correct direction. If you look closely at the end of the plug from the power supply, you will see that there is a flat edge on one side of the circle that matches the shape of the input on the rock speaker. Make sure to line up the edge on the power supply with the edge on the speaker and push it in all the way.
Customer Service - Q&A
on September 14, 2015

Sylvain
from Granby, QC asked:
May 15, 2015
Hi. What would be the appropriate connection behind my amp (50 RSM per channel) to connect one RS850? Do I use only left or right post? Can I use 4 wires cable and hook up left and right? Basically, what would be typically the proper way to connect one RS850? I do not want to ear only one side (left or right). Hope my question is clear enough. Thank you,
1 Answers
Hello, You would run one RS850 off the right channel and another RS850 off the left channel for stereo.
Customer Service - Q&A
on May 28, 2015

Luke
from Orland park, Illinois asked:
April 9, 2015
I have a pioneer VSX-524 reciever. Does it have enough power to run two of the RS850 speakers?
1 Answers
Hi Luke, It looks like it puts out 80 watts per channel at 8ohms, so that should run the RS850 just fine.
Customer Service - Q&A
on April 15, 2015

Mike
from Phoenix asked:
August 8, 2014
This is actually the second time I've missed a batch of these awesome speakers. BTW, I did include my email to get notification when more become available. BUT, When do you expect to have more in stock?
1 Answers
Hi Mike, We should have them back in-stock in September or October. I would recommend the RS810 though, it's a great sounding speaker - many customers like the RS810 over the RS850 in fact.
Customer Service - Q&A
on August 11, 2014

jose dasilva
from coram,long island asked:
August 15, 2013
what speaker is as good as the niles rs8si pro speaker
1 Answers
Hi Jose: Checkout our RS850TT single stereo speaker with Dual Voice Coil and Dual Tweeters. They are sold as each just like the Niles. Weather Resistant Two 1" tweeters mounted at 18 degrees for ultimate performance 8" Polypropylene Woofer Impedance: 8 Ohms Power Handling: 15W To 400W Frequency Response: 28Hz - 21kHz +/-3dB Sensitivity: 89dB Dimensions: 17" L x 12.6" W x 11.8" H Sandstone Brown, Speckle Granite & Granite Grey TL-2147
Customer Service - Q&A
on August 22, 2013

Stephanie
from Central Texas asked:
August 13, 2013
I too am wanting to use Sonos. Would I be better off just using a Connect and attaching it to an amp/receiver to use the larger rock speakers? We have a very open, large area that I had planned to use 2 of the RS850's and then just use a Connect Amp on the smaller outdoor patio speakers. What do you suggest?
1 Answers
Hi Stephanie: I would suggest purchasing our OSD-AMP200 and two OVC300 Volume Controls. And using a single SONOS connect to the AMP200 and have it power your RS-850 Rock speakers on Speaker A and then connect your Patio Speakers to Speaker B output. The Volume Controls should be located somewhere near each pair of speakers. This will allow you to adjust each speaker pair to the other. You can get away with just connecting the AMP200 directly to the two pair of speakers and using the SONOS Connect as your source. TL-2144
Customer Service - Q&A
on August 24, 2013

John
from Santa Rosa, CA asked:
July 18, 2013
I have a 2x100W 8ohm amp to power speakers for a very large outdoor area. Because of the large area, I generally play at fairly high volume, which seems to shorten the life of the speakers. How do I choose between the 850, 840 and 805 speakers for this application?
1 Answers
John, Thank you. Well all of our 8" rock speakers can handle anywhere from 175 - 300 watts, so if you're only going to push each speaker with 100 watts, you wouldn't be playing them to their full potential, but you can get the job done. RS850 is our highest quality rock speaker, so this will give you the best sound out of the 8" models, but you will get the best outcome with a high current amplifier such as our AMP200. -BM 2090
Customer Service - Q&A
on July 26, 2013

David
from Dawsonville, GA asked:
May 7, 2013
My amp is a Crown CE1000. Would these speakers be a good choice?
1 Answers
Hi David, Two of our powerful RS850 rock speakers (300 Watts) would be an excellent match to your CROWN CE 1000 ( 275watts per channel) CL/MA 1873
Customer Service - Q&A
on May 10, 2013

Denny
from Ohio asked:
April 30, 2013
How does the RS850 and RS840 rock speakers compare? What's the difference? Thanks
1 Answers
Hi Denny, The RS850 outdoor rock speaker is our top of the line model in that category. It has higher volume capability; a larger tweeter for the highs; and the frequency response goes slightly lower, which translates to more bass. The RS840 pair offers very solid overall performance and are popular for their economical price. CL/MA 1846
Customer Service - Q&A
on May 2, 2013

Scott
from Anaheim, CA asked:
April 25, 2013
I am considering purchasing a Sonos Connect:Amp and a pair of speakers to add to my Sonos system at home, because I want to add an outdoor music zone. Would a pair of RS850s be a good match for the power provided by the Sonos Connect:Amp? https://www.sonos.com/shop/products/connectamp
1 Answers
Hi Scott, The Sonos connect amp is rated at 50 Watts. Consider a pair of 6.5" speakers at max for this application. Our RS680 rock speakers would be an excellent choice. CL/MA 1832
Customer Service - Q&A
on April 26, 2013

Tim
from Phoenix asked:
November 17, 2012
Why should I buy these instead of the TIC TFS12 which are considerably less money? Thanks
1 Answers
Hi Tim, The RS850 is the best quality we offer. They are superb at both high and low volumes, with a rich deep bass and the crispest highs. The TIC you mention is a dual voice coil, what is your application? Do you need a single stereo speaker ? CL 1385
Customer Service - Q&A
on November 19, 2012

Bob
from Great Neck, NY asked:
July 29, 2012
How far apart can these speakers be placed to still have good stereo sound?
1 Answers
Bob, Placement ideally would be 8-10 ft apart CL
Customer Service - Q&A
on July 30, 2012

Katherine
from Yakima, WA asked:
May 10, 2012
I am looking at purchasing 2 sets of these rock speakers, I want to connect to my XM Radio will this work for both sets? Do I have purchase the wires for each speaker? How far away can I place the speakers from my XM Radio?
2 Answers
Katherine, These speakers would be powered with an amp or receiver, you would hook your XM radio here. The speakers would be wired with a direct line for each back to the power source with speaker cable. Up to 100ft 16 gauge-2 conductor is fine. To drive 2 pairs of these speakers, I would recommend our AMP200. I hope that helps. If you have setup questions or need more info please call 1.888.779.4968 or email me Casey@outdoorspeakerdepot.com CL
Customer Service - Q&A
on May 10, 2012
Hi Katherine: CL is telling you most XM radios are preamp output. The signal has to go through an amplifier to create Speaker Level Output which is the connection for the RS850 Rocks. The AMP200 would be the ideal choice for powering two pair of these Rock Speakers. TL
Customer Service - Q&A
on May 10, 2012

AR
from Dallas, TX asked:
April 15, 2012
Got confused about the spec "Power handling: 300W". Is the power rating: - Continuous (RMS) Power ? - or Program (Music) Power ? - or Peak Power ? I am thinking of getting several of your Rock and Patio speakers and plan power the speakers with QSC amps (GX3, GX5, ..). Understanding the power rating will help in figuring out the combinations.
1 Answers
Hi AR: Power Hadling on these speakers 300 watts RMS. I would suggest 2 pairs powered by a single QSC GX3 wired in Parallel the amplifier would see around a 4 ohm load creating some 425 watts per channel output from this workhorse. Plenty of output for your outside application. TL
Customer Service - Q&A
on April 17, 2012

Product Reviews

5.0
40 Reviews
5
95% (38)
4
5% (2)
3
0% (0)
2
0% (0)
1
0% (0)
28% Recommend this product (11 of 40 responses)
By Gary Harsh
Renton, WA
April 9, 2016
Great Speakers, but.....
I love my RS850's but one of them has stopped working. In investigating it appears it had about a quart of water inside the housing. The water resistant benchmark was not met in my book. I have tried to call but being in Seattle, it seems every time I call, i can never get an answer. It is two years old. I had hope for a longer service life. In their defense (OSD) Any good product is bound to have a bad part go out the door occasionally, I am hoping this is the case with mine. At any rate, I hope to get a replacement speaker for mine.
Prosgreat look and sound. easy to conceal.
Best Usesback yard, patio's
By Ron Taylor
Phoenix AZ
February 26, 2015
Great Speakers! Great Price!
I researched quite a few rock speakers and I found these to be the best for the price. I have installed name brand rock speakers and outdoor speakers for many of my clients and these RS850s compete very well with rock speakers in the $400 to $600 range. I highly recommend the RS850s. These speakers are for my own use and so far they have performed perfectly......Cheers.......RHRT
By Andy R.
Fort Lauderdale
August 22, 2013
Outstanding Speakers
After much research on outdoor speakers I settled on the OSD RS 850s. I was looking for something at ground level to enjoy wherever we are in the back yard - or in the pool and to compliment my wall-mounted Axiom outdoor speakers for a surround sound effect. I've had these speakers for over 5 weeks now. They are in the far corners of my pool patio approximately 30 feet from each other. The sound is clear and crisp and the frequency range allows me to hear instruments and sounds of all varieties. These are powerful speakers being driven by an Onkyo TX-NR5010. I added a speaker volume control to equalize the sound between the Axioms and OSDs - worked out well! We are absolutely delighted with the sound field produced by these puppies - as are our neighbors (well not so much by one of them). I highly recommend these speakers to anybody wanting great sound!
ProsThe frequency range and sound field produced when properly placed.
ConsI would have preferred binder posts rather loose wires requiring wire nuts to connect - just a pet peeve of mine - especially since I ran 12 gauge direct burial cable as the furthest speaker 120 feet from the receiver.
By Charlie Mattson
Paramus, New Jersey
August 11, 2013
Very good
These speakers sound better than any that I listened to & were less expensive, very good quality
By John
Philadelphia, PA
July 22, 2013
Best speakers for the money
I purchased two of the granite colored RS850 speakers and am very satisfied with the sound quality. I had shopped around and was looking at Klipsch and other equivalent outdoor speakers but reading the specs and the reviews I decided to go with the RS850s. I am very happy with my decision on both the appearance and the quality of the sound they produce. So far I am 100% satisfied and would say they are well worth the money!
By Rich
Long Island , NY
July 14, 2013
Outdoor Rock Speaker OSD Audio RS850
I am very happy with the rock speakers that I recently lpurchased...They look great in the backyard next to the pool...I hooked them up to a Sonos amplifier and the quality of the sound is excellent...
By Szac
Charlotte
February 16, 2013
Awesome Sounding Speakers!
I will use these speakers with my RV.
ProsGreat Sound Quality, Easy To Set Up, Good Power Output, Easy to Mount, Attractive Design
Best UsesOutdoors
By MHerman
Wentzville, MO
July 19, 2012
RS850 Audiophile Reference Rock Speakers
I purchased a pair of RS850 speakers to go around my pool area. I was alittle hesitate about buying speakers that I have not listened to first. However, after installing the speakers I was impressed by the quality of the sound at such a great price.The speakers arrived a couple of days after I ordered them, free shipping, doubled boxed for protection. My friends also have been impressed on the quality of the sound. My only complaint is that the speaker wire coming out of the back of the speaker boxes was a smaller gauge than I expected.
ProsEasy To Set Up, Great Sound Quality, Easy to Mount, Attractive Design, Good Power Output
ConsSmall gauge connect wire
Best UsesOutdoors, Pool side
By GreatGC
Virginia Beach, VA
June 30, 2012
Love My Rock Speakers
Installed my RS850's around our pool and they sound awesome! Everyone that comes over comments on how good they sound.
ProsGreat Sound Quality, Easy To Set Up
Best UsesOutdoors
By Dan
Texas
May 28, 2012
Good Sound
One of speakers was defective on 1st shipment, however the speaker was promptly replaced including no cost to me return shipping. Great customer service. Dan
ProsGreat Sound Quality
Best UsesOutdoors
By Chicken man
Huntsville Alabama
March 31, 2012
Ordered a 2nd !!
Purchased a RS850 speaker to replace a high priced speaker that went out and after reading reviews made the order. When I hooked it up it blew me away. I have a large outdoor area around my pool and the sound quality is awesome. Just ordered a 2nd speaker to have a matched pair and can't wait to hear them both. Don't waste your money on speakers that are double the price. Shipping was very quick and free.
ProsAttractive Design, Great Sound Quality, Good Power Output, Easy to Mount, Easy To Set Up
Best UsesOutdoors
By Patio Matt
Colorado
June 15, 2011
Beyond my expectations
Super impressed with these speakers. As a VERY picky audiophile, I was skeptical at such a good price, but they have exceeded my expectations. Only thing that I'd love to have more of is bass, but don't get me wrong, they are not light on bass, I just love bass. A subwoofer stump would make this an outdoor dream for sure. Great quality, so far surviving colorado sun and wind and rain with zero issues.
ProsGood Power Output, Great Sound Quality, Easy To Setup
ConsMedium Bass
Best UsesOutdoors
By Anonymous
Undisclosed
November 19, 2010
Just got my speakers last ...
Just got my speakers last night and immediately connected them to my 150 W per channel receiver...the sound was incredible! My family and I couldn't believe such powerful, clear sound from these speakers. I purchased 2 pair to go around our pool and I couldn't be happier. Thanks so much for the great service and quick shipping!
By Anonymous
Kentucky
May 3, 2010
Originally I purchased a ...
Originally I purchased a pair and was incredibly impressed. I've bought five more and have 7 around the pool, Emotiva 7 channel amp, denon receiver and the system rocks my pool area. On nice days I bring out my 15 inch powered sub and my outside system is more enjoyable than my home system. Rocks are outside 8 months of the year, going on 3 yrs and great condition still. Highly recommend them.
By Tom
Undisclosed
July 12, 2009
It was great to talk to a ...
It was great to talk to a live knowledgeable person each time I called to place an order or ask a technical question. I am very satisfied with my 4 pairs of outdoor speakers. I do not normally purchase online and I would recommend Outdoor Speaker Depot to anyone interested in setting up outdoor speakers. They sound awesome at a very reasonable price. Tom M.
By Frank
Undisclosed
June 23, 2009
I am so happy that I ...
I am so happy that I spent my money on the RS850 rock speakers. I live in Pennsylvania and the speakers arrived in the time promised in double boxes. I spent so much time worrying about what rock speakers to buy and I was so apprehensive about my choice. As soon as I hooked them up, I knew all my worry was for nothing! Those of you out there that are on the fence, jump over it. You won't regret your purchase. I am very pleased with the sound. These speakers have great bass as well as fantastic high end. Thanks OSD for a great product.
By Russel
Undisclosed
May 7, 2008
The speakers arrived ...
The speakers arrived right on time. We hooked them up and they sound beautiful. I was impressed by the overall quality of the speaker. I kept telling my buddy, a complete audiophile freak, that they felt heavy. (very well constructed) He didnt agree before seeing them for himself but, when we got done hooking them up and listening, he asked for the link to the website to order a pair for himself.
By Michael
Undisclosed
April 29, 2008
I would recommend these ...
I would recommend these speakers RS850 (HF15) to anyone thinking about purchasing a commensurate brand from Rockustics or Niles. In fact, these speakers sound much better outdoors than the smaller Rockustics at $770/pair did indoors. My neighbor and I installed 4 of these over the weekend in his back yard and trimmed out the install with volume controls for front and back sets. They are being driven by a Yamaha HTR-6050 receiver. Customer service was very professional and courteous and shipping was on time They look great and sound fantastic Sincerely, Michael
By Harv
Undisclosed
February 5, 2008
I just connected a pair ...
I just connected a pair of the HF15s in my backyard. I'm still landscaping so they're not officially installed, but after a ton of research and reading the reviews here, I just couldn't wait to take em out for a spin. To get a good sense of how they'd sound for different genres, I played some Coltrane, Jill Scott, Pat Metheny, Soundgarden, and Mos Def. Everything sounded AWESOME! I was I used to lug my floor-standing Sony tower speakers outside whenever I was grilling, working or having a cigar. Well these sound even better and of course, the convenience of permanent outdoor speakers is priceless. Though the look wasn't as important to me as the sound, I couldn't be happier with that aspect as well. I am building a koi pond with lots of moss rock, and these babies blend in perfectly! I can't wait to show em off when the outdoor party season starts this spring. I hope my neighbors like my taste in music.
By Steve
Undisclosed
August 24, 2007
After considerable ...
After considerable research, I stumbled on OutdoorSpeaker Depot--I had been considering Rockustics, Niles, and SpeakerCraft rock speakers for my large backyard. The area is filled by a large pool and a large (noisy) rock waterfall. I decided on the HF 15s (1 pair to start). The cost was too cheap, but customer reviews were great! I got the speakers in double boxed shipping boxes (cheap freight), and installed each speaker beside one side of the waterfalls. I used 12 ga. outdoor direct burial low voltage cable, and connected them to an Insignia 5.1 theater reciever (100 watts per channel). The feeling of being way over satisfied immediately came over me when the speakers came alive! No distortion, excellent highs and booming bass, and the louder I played them, the better they sounded! At 1/4 volume-you can hear the high fidelity of these babies 100 yards in front of my house!! I highly recommend the website, xlnt cust service, fast and inexpensive shipping, and amazing s! ound for a VERY inexpensive cost. I will be ordering another pair so that everyone in my area can enjoy these outstanding speakers!--Thanks again for an incredible product.
By Steve
Undisclosed
August 18, 2007
Don't waste your ...
Don't waste your time on other supposedly high end rocks--These are incredible! 2 = Rock Concert!!
By R.Cadotte
Undisclosed
August 12, 2007
I have install 5 in a ...
I have install 5 in a private yard and the sound is great
By Donald
Undisclosed
June 11, 2007
great overall service and ...
great overall service and we love the speakers!
By Raul
Undisclosed
June 7, 2007
Great product, great ...
Great product, great price. Recommendation from salesperson was right on the money. The speakers do what they were expected to do, fill my large yard with sound. Great sound at that.
By Aaron
Undisclosed
April 2, 2007
Great website - easy to ...
Great website - easy to navigate. I called them twice and they answer the phone with a live person ready to answer any questions. Thanks - oh and the speakers are fantastic.