Frequently Asked Questions

Answers to the some of the most common questions asked about Outdoor Speaker Depot by our customers are provided below. Not finding the answer you need? Contact one of our Customer Support Experts.

Q. How do I track my order?

A. Tracking numbers are usually sent to your email account 1 business day after the order is shipped. You can also track the status of your order directly from our website. Click the link under Support on the home page, input your order number (example: 3287) and your billing zip code and you'll get a real-time status of your order. Then click the tracking number to be redirected to the USPS or UPS live tracking website.

Q. My order does not show it's in progress. How do I find out the status?

A. Our shipping and processing speed is blazing fast, but keep in mind that orders placed after 2 PM PST will be shipped the following business day. All orders placed Friday 2 PM PST through Sunday will be processed on the following Monday.

Q. Why has my tracking number not updated yet?

A. Typically tracking numbers from USPS (your regular mail) and UPS take 24 hours to update. Often with USPS tracking numbers, it could take up to 48 hours or longer to update.

Q. My USPS tracking number has not updated in a while. What's going on?

A. USPS unlike UPS uses delivery confirmation for tracking purposes. These tracking numbers typically do not update throughout the day or until they are near your local shipping facility.

Q. My package has shipped. When will it arrive?

A. Once your order leaves our warehouse, it's in the hands of the designated shipper, the US Postal Service or UPS. Typically, USPS packages take 2-3 days to arrive with Saturday counting as a delivery day. UPS ground service may take up to 5 business days depending on your location (please note UPS doesn't count Saturday as a shipping day). Large freight items may take 1-2 extra business days to ship.

Q. How will my package arrive to my residence?

A. We ship all items in boxes. If you opted for USPS delivery, your mail carrier will deliver the package to your mailbox or door. If you selected UPS, the driver will leave the package at your door.

Q. What is your return policy?

A. Every purchase comes with a 60-day trial period: test the gear in your space and return it within 60 days of delivery if it's not right. Keep the original packaging and start with an RMA number from our returns department. Full details are on our Shipping and Return Policy page, and report any damaged, defective or missing items within 10 days of delivery.

Q. How do I know if an item is in stock or not?

A. Check the product page to verify that the item is in stock. If the item is not in stock, we'll display the day we estimate it will be back in stock. You can also enter your email address to be automatically notified when items are back in stock.

Q. Where are you located?

A. We are located in Southern California (near Berry St and Imperial Hwy): 775 Columbia St, Brea, CA 92821