I. Same-Day Shipping
Orders for in-stock items placed by 3pm (PST) will ship the same business day.
II. Fast and Friendly Service
We are committed to answering your phone calls during business hours M-F 8:30am to 5:30pm PST.
III. Responsive E-mail Support
We will respond to your customer service and technical support e-mails within 24 hours. (excluding holiday). Order confirmation and shipment notification with tracking information within 24hr after you place the order.
IV. Free Lifetime Product Technical Support
You'll have access to free product advisors before purchase and after sales tech support.
V. Prompt and Fair Problem Resolution
We want you to be completely satisfied with your shopping experience. If at any point you are not, you are welcome to ask for a manager or send an e-mail to firstname.lastname@example.org.
VI. No-Hassle Return Policy
Items may be returned within 30 days after receiving products for a full refund for any reason.
VII. Returns Processed within 5 Days
We are committed to processing your return within 5 business days of receiving your package.
VIII. Lowest Price Guarantee
Your 100% satisfaction is our goal. If you see any place that sells our products at a lower price, we will match it.
IX. Real people help real customers
Carrying our own inventories enables us to ship your products and replacement parts faster. We handle all warranty repairs in house.
X. Environment friendly business practice
All of our products are ROHS certified which are hazardous substances free. We also use recycle paper and shipping materials to ship our products.