By Daniel J Neff from Cleveland, OH on June 25, 2012
I purchased the outdoor wireless speakers on 5-21-2012 and they system worked well for two weeks than for some reason the AC power (120vPower Supply) unit stopped working. I need to knwo waht needs to be done to get this replaced under warranty.
Dan Neff OSD AUDIO #5626972600
By Customer Service - Q&A on June 26, 2012
Please contact Brennan at firstname.lastname@example.org to talk about us replacing your Power Supply. It is covered under warranty.
By Martin from Houston, TX on April 30, 2012
Your ad says that you expect tohae more on April 29 but item still shows out of stock. Do you have a new date of when you are expecting to have in stock. Time is of the essence for me now. I need to make a decisions in the next 2 days. Please advise, thank you. Martin
By Customer Service - Q&A on May 2, 2012
The Container is in the US, we are waiting for its release through customs. So any day now, keep your fingers crossed.
By Paul from New Hampshire on December 25, 2011
Just got the WR800 wireless speakers for Christmas. I'm trying to hook them up to a Sony amplifier. My speaker outputs on the amplifier do not take RCA type jacks. They take raw speaker cable connections. In addition, there are four speaker posts on the back of the amplifier that need to get connected. Left speaker positive and negative, and right speaker positive and negative. If I hook the WR800 antenna to on of these connections, say left positive and negative, I get no sound. I know everything works because I can connect my iPod and get sound. I'm thinking my receiver needs to have all four speaker posts connected in order for it to work. What am I missing?
By Customer Service - Q&A on December 27, 2011
The WR-800 is a powered speaker system. That is why it worked when you connected your iPod directly to it using the 3.5mm to 3.5mm audio cable that comes with the unit. A second cable is supplied for connecting to an RCA (R + L) output (this is un-amplified) from a receiver. You cannot connect this to the Speaker level (amplified) output from the receiver. If you supplied us with the model number of the receiver, we could answer this. Check your owner's manual to see if you have a low level RCA output. I hope that helps.
By James Gray from Clemmons, NC on October 4, 2011
Can you expand your system by adding more speaker pairs? If so, can you order the speaker pairs separately? How would they be listed for ordering?
By Customer Service - Q&A on October 4, 2011
Answer:Yes you can add more pairs to the system, they share the same transmitter in the range. You can just order another pair and don't use the transmitter. We don't have sku for speakers without the transmitter.
By Jason from brea, CA on October 7, 2011
I was using wireless rock speakers for outside. But that didn't work when the neighbors have the same thing and the two kept interfering with each other. We had to take ours down. Looking for something we can use that will not interface with the neighbors. He would turn his on and cut our out and we have their music playing in ours.
By Customer Service - Q&A on October 7, 2011
Answer:It is easy to solve this problem, you need to push the channel selector button on the remote control (there are 8 channels to choose from) until you hear your music.
Note: The speaker always picks up the closest transmitter signal
By Mark from Chicago, Illinois on December 29, 2011
Bought as a gift for my mother and we can't hear any music. I have pressed the channel switch on the transmitter and repeatedly pressed the on/off switch on the remote and I get static on one channel and no sound out of the others. I have connected to an I-Pod and also tried the RCA cables to a reciever and get the same results. What am I missing? Is the product defective?
By Customer Service - Q&A on December 30, 2011
I am sorry you are experiencing issues. Please contact our RMA department, email@example.com. he can discuss troubleshooting the product. It just may be a bad transmitter in which we can send you a replacement. You can call Brennan directly at 1-888-779-4968 x120 to dicsuss.
By Kevin from Rescue, CA on July 2, 2012
Is the transmitter also weatherproof? Also, how long is the transmitter's cord? My yard slopes downhill and I'd like to mount the transmitter on top of my patio cover to create an unobstructed path. I'm hoping that the cord is long enough to allow me to do so.
By Customer Service - Q&A on July 2, 2012
The transmitter is not weatherproof. The audio cords that come with the unit are only about a foot and a half long but certainly could be extended. You do have a power supply that has to be plugged into a wall outlet which can also be extended. These are RF 2.4 GHz frequencies so they are fairly strong. You could place the unit on top of a cabinet to help. We do have 30-day performance guarantee. Just make sure to save the original boxes.
By kurt from Santa Barbara, CA on May 8, 2012
I would like to use a solar panel and battery to power this system. How much power does this require DC Volts and Amperage.
By Customer Service - Q&A on May 8, 2012
The transmitter uses a AC-DC Adapter rated as follows:
Class 2 Transformer
Input: 12V AC 60Hz MAX 7W
Output: 4.5V DC, 300mA
There is also a AC-DC adapter for the Main Speaker:
Input: 100-240V, 50/60Hz 1.5A
Output: 14.5V.... 4.0A
There is a cable that connects the two speakers providing power to the second speakers wireless Receiver and internal power amp.
By Toby from MN woods on May 11, 2012
Awesome sounding speakers. But when using them the transmitter knocks out my D-Link wireless network. So I cannot listen to internet radio over this system on a wireless network connected computer. Is there a fix for this problem?
By Customer Service - Q&A on May 13, 2012
Did you attempt to connect the transmitter to a computer that is hard wired to the Router? Did you try searching for another channel to sync up or did the problem occur no matter what channel you connected with? I have to talk to our internal tech to see if he might have any ideas.
By Samantha from Pittsburgh, PA on May 13, 2012
I am setting up a wireless audio system throughout my house using airports and the apple remote. Does this wireless register on the remote? or does it have some wireless enabler on it?
By Customer Service - Q&A on May 13, 2012
I do not believe you would be able interface with the WR-800 directly but certainly you would have control over whatever source you are connecting the transmitter to.